Q: How long will my delivery take?
A: If your order is for China Produced raincoats, which we keep in stock, delivery should be no more than 2 weeks. Other items which have to be made, delivery times will vary from 14 days to no longer than 28 days. Delivery times may vary due to the time of year, such as Christmas, when we are very busy.

  Q: Can I return my item if I do not like it?
A: Items can be returned within 7 days, as long as they are in the same condition as when they were supplied. We do not accept clothing back that has obviously been worn, or smells of cigarette smoke, cooking smells etc.

  Q: What happens if my garment is faulty?
A: The goods can be returned to us, and if found to be faulty manufacturing, we will repair it and return it to you free postage, or you can have a refund. If we find that the garment has been ripped due to stress or incorrect fitting, we will charge you for the repair and the goods will be returned to you.

  Q: Sometimes the garment has white dust on it, what is this and how do I remove it?
A: Glass clear materials and shiny materials have chalk dust applied to the material to stop it sticking and trapping air when the material is wound on to the roll. It also helps when pulling the material off the rolls. The dust is harmless, the best way to remove it is to either run a damp cloth over your garment or simply wear it, in time the dust comes off naturally.

  Q: Sometimes my emails are not answered, why is this?
A: We like any on line company receive high numbers of spam emails. We have filters which remove suspect spam which sometimes results in geniune emails being deleted. Always make sure that you put something prominant in the subject line such as 'coat' or 'my order'. If you do not put anything in the subject line your email might be deleted.

  Q: Can I visit your premises and have a look around?
A: Unfortunetly we are a manufacturing company and do not have a retail section.